• CANCELATION POLICY

    If a customer decides to cancel their reservation, they must do so 72 HOURS (3 days) before their reservation day. If customer cancels their order 48 hours (1-2 days) of their reservation date, a cancellation fee of 50% of the rental total will be applied. If the customer cancels their order the day of the rental, they will be charged a cancellation fee of 75% of the rental total will be applied

    If the customer cannot get a hold of the company, or has called after business hours, it is still the customer's responsibility to leave a message in the company's messaging system about cancelling their reservation or sending an email to KYLE11487@AOL.com regarding the cancellation.

    RAIN POLICY: In case of rain or severe weather conditions (high winds exceeding 20mph) during your rental date, customer is allowed to cancel the same day as delivery without any cancellation fee (also pertains to forecasts with probabilities of rain or high winds greater than 50% likelihood). Customer MUST CONTACT and cancel before 7am on the day of the event (voicemail and emails before 7am are ok for cancellation). If customer cancels the order, it will be canceled for the rest of the rental period with no guarantee that BOUNCE-O-RAMA can deliver if weather conditions get better.

    If customer decides to go ahead with the order even though the weather forecast says it will rain, but it is not actually raining at the time, then we will go ahead and deliver the order. However, if it does start to rain during the rental time, BOUNCE-O-RAMA reserves the right to cancel the order, due to safety concerns, with NO refund provided.

    During rain/inclement weather, it is unsafe for anyone to play inside the inflatables, therefore we do cancel orders during raining/inclement weather days. However, since people do have events and parties that are usually planned out weeks/months before, or may take place indoors, we give customers the option to deliver the order or cancel it for days that are predicted to rain. 

    It is the customer's responsibility to contact BOUNCE-O-RAMA to cancel their order or go through with it during these rain/inclement weather days before 7am . If customer decides to cancel order once BOUNCE-O-RAMA driver has already arrived at their location, than BOUNCE-O-RAMA reserves the right to charge customer a cancellation fee for not contacting before delivery and for making our driver do the labor work and drive out to your location.