• DELIVERY AND PICKUP

    Reservation Length: All regular prices are for an 5 hour rental term, all rentals over 5 hours will be charged according to the number of hours rented. Earliest deliveries start from 8am on the day of the event and can range to the customers desired delivery time. Pickups can range up to 3 hours after the desired pickup time. It is required to have at least a 3-hour window for delivery and pickup so drivers can make deliveries on time, otherwise, delivery and pickup times are NOT GUARANTEED. Latest pickup time is at 8pm. If the event goes late into the night it is recommended to choose the overnight option (additional fee depending on product rented), which we will than pickup the following morning between 8am - 12pm.

    Delivery: Delivery is included for all inflatables to our regular delivery areas (check Delivery Chart for more info). Tables, Chairs, Tents, Party Extras, and Advertising Inflatables do not include delivery, an additional delivery charge will be applied. Delivery times should be arranged about 1-3 hours before the start of your event, however, deliveries will be made between 8AM and your reservation time (this is necessary in order to meet all customers’ requested reservation times). The person who made the reservation or who made payment must be present during the time of delivery to sign for the rental. Customer is required to check the rented unit and all tie downs before the driver leaves because there is no guarantee that the driver can return before the pick up time. Deliveries for overnight orders are required to be scheduled for delivery no earlier than 12pm since it will be picked up the next morning.

    Pickup: Pickup’s will begin from your requested time, and not before, but can range up to 3 hours after (since drivers have more than one order, they may be delayed). If you are finished using the bouncers before the pickup time, you may simply unplug the unit until the driver arrives for pickup. If the driver is running late or should anything happen you will be contacted immediately to be notified. Overnight pickups are done the next morning between 8am - 12pm, usually the majority of the pickups are around 12pm.

    Setup: Inflatables can be setup on grass, concrete, asphalt, hardwood, or sand. Cleaning fees apply for units to be set up on sand, customer MUST notify BOUNCE-O-RAMA during reservation. It is the Customer's responsibility to make sure there is a large enough space for setup. Customer is responsible for measuring their setup area to make sure it will fit. If, upon delivery time, BOUNCE-O-RAMA discovers there is not enough space for setup, then a cancellation fee may be applied up to the full amount of the rental. Hills or slight inclines in setup location should be a maximum of 5 degrees. Gates and walkways have to be a minimum of 3.5 feet wide for all inflatables and 5-11 feet wide for the following:

    Special Circumstances Rides: Following products require a 5 feet wide pathway and can NOT go up any steps/stairs/incline/decline:

    Stairs: Customer MUST inform BOUNCE-O-RAMA of any stairs/steps present to the area of setup. Maximum of 20 stairs/steps allowed for Bounce Houses, 10stairs/steps for larger inflatables, and absolutely no stairs/steps allowed for products mentioned above int he Special Circumstances Rides section. If steps surpass maximum allowed there will either be a Delivery Fee applied or reservation will be cancelled and a cancellation fee will be applied.

    Water Slides: Water slides require a regular garden hose (not provided) within range of the setup area. Water slides DO NOT come with mats or any cushions to be placed under the pool area, if customer wishes to place mats for extra cushion, they need to provide it during the delivery time. Water should be turned off when the water slide or slip n slide is not being used.

    Tables, Chairs and Tents: Delivery of tables, chairs and tents is not included in the cost of renting the items. Unless rented with an inflatable, an additional $30.00 delivery fee will be attached to any order consisting of these items alone. Delivery of these items is only "curbside delivery". The items will be dropped off at the renter's address, but not set up. Setup of these items is entirely the renter's responsibility. We ask that the items be prepared for pick-up just as they were dropped off; that is to say that all tables, chairs and tents should be folded and stacked as they were dropped off.